Learn how to de-escalate difficult conversations
The PWSS Academy course ‘De-escalating Challenging Conversations’ teaches skills to build your confidence when communicating with escalated stakeholders.
People aren’t always taught conflict resolution skills at home or at school, but they are some of the most valuable professional skills you can have.
The PWSS Academy course ‘De-escalating Challenging Conversations’ is the number one course people take in the parliamentary environment. It teaches and refreshes skills that can assist you to build your confidence when communicating with escalated stakeholders. It helps you establish ways to communicate safely and effectively within professional boundaries and maintain your wellbeing in difficult situations.
Log into PWSS Academy to register for De-escalating Challenging Conversations or email training@pwss.gov.au to request an Academy user account. If you are looking to prevent prohibited behaviours in your workplace, you can take the PWSS Academy Safe and Respectful Culture course or Wellbeing and Performance Under Pressure. Log into PWSS Academy- external site to view the full range of training currently on offer.
The PWSS Academy team offers bespoke training to offices around Australia and can consult with parliamentarians, staff and offices who have specific needs to find quality, fit-for-purpose solutions. Contact the team at training@pwss.gov.au to learn more.