Contact

The Parliamentary Workplace Support Service (PWSS) is an independent statutory agency that delivers programs, services and policies to MOP(S) Act staff. Our advisors help build and maintain a safe, respectful, and inclusive parliamentary workplace through:  

  • human resources advice

  • training and professional development

  • work, health and safety advice

  • trauma-informed complaint resolution and counselling.   

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Contact the PWSS

Counselling and Support

Access confidential trauma-informed support and assistance to access other services that can help.

1800 PH PWSS

(1800 747 977)

(option 1)

24 hours a day, 7 days a week

support@pwss.gov.au

SMS 0487 112 755

Suite M2.105 Parliament House
8:30am-7pm Monday to Wednesday of sitting weeks and 9am-5pm on all other business days

HR Advice

Find out more about navigating HR processes across the employee life-cycle.

1800 PH PWSS

(1800 747 977)

(option 2)

9am-5pm (AEDT/AEST) business days

hr@pwss.gov.au

Work Health and Safety

Find out more about the important role you have in creating a safe and healthy working environment.

1800 PH PWSS

(1800 747 977)  
(option 3)

9am-5pm (AEDT/AEST) business days

whs@pwss.gov.au

Learning and Development

Register for upcoming training courses, or contact us to discuss your bespoke learning needs.

1800 PH PWSS

(1800 747 977)

(option 4)

9am-5pm (AEDT/AEST) business days

training@pwss.gov.au

Media enquiries

The PWSS Media Team is contactable between 8am and 5pm, Monday to Friday (AEST) through email and on 0473 591 630.

All media enquiries must be received in writing. Please include a summary of your enquiry, list specific questions and deadline for the response.

Feedback

The Parliamentary Workplace Support Service (PWSS) welcomes your feedback, including complaints.  Understanding your experience is important to us because it helps improve our service and provide better support.

If you have been engaging with the PWSS, we encourage you to speak to your contact in the first instance and directly discuss your concerns. You are also able to offer feedback or make a complaint through this form, or you can contact the PWSS via phone 1800 PH PWSS (1800 747 977).

A written record will be made of any oral feedback or complaint received about the PWSS, though you can choose to provide feedback anonymously.

 

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The PWSS will respond within 2 days of receiving your feedback or complaint.

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By checking the box I acknowledge I have read the Privacy Collection Notice, I consent to PWSS collecting and processing the information I submit as explained in the Notice and Privacy Policy and agree to proceed.

If you have any concerns about the Privacy Collection Notice or Privacy Policy and still wish to submit a workplace complaint report, please contact the PWSS on 1800 747 977.

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