Employee Assistance Program (EAP) for MOP(S) Act employees and parliamentarians

Current MOP(S) Act employees and parliamentarians, as well as their immediate family and household members, have access to free, professional and confidential counselling through our EAP provider, TELUS Health.  Former MOP(S) Act employees and parliamentarians continue to have access until 3 months after their employment ends. TELUS Health services are available virtually or in-person. 

You can contact TELUS Health 24 hours a day, 7 days a week to schedule an appointment. Appointments can be made by calling 1300 360 364, or by calling the support line for First Nations people on 1800 816 152.

If you are not a MOP(S) Act employee or a parliamentarian, you are unable to access this service. Please seek advice from your employer about whether they provide an EAP service.

Additionally, both current and former MOP(S) Act staff, volunteers and parliamentarians, connected to a Commonwealth Parliamentary Workplace, are able to access the PWSS Counselling and Support service, available 24 hours a day, 7 days a week, on 1800 PH PWSS (1800 747 977) (option 1), via email at support@pwss.gov.au and on SMS 0487 112 755.

TELUS Health EAP can assist you with work and personal issues including:

Support for First Nations people

A dedicated support line is available with a team of clinicians who either identify as, or who have in-depth cultural awareness and experience in supporting First Nations people. Call 1800 816 152 to book an appointment.

TELUS Health also offer training packages for individuals and groups that are delivered by a First Nations person and tailored to the needs of you or your office. Topics include conflict, change, resilience, leadership, communication and mental wellbeing. Please reach out to the WHS team on whs@pwss.gov.au or call 1800 747 977 (option 3) to discuss your needs.

Support for managers

The EAP offers managers and supervisors access to a Manager Hotline for brief support and advice on people related issues including:

• Managing highly distressed employees who are at risk of self-harm or suicide
• Assisting staff to cope with change
• Providing information on mental health issues
• Managing challenging interpersonal and team dynamics
• Encouraging an employee to access the EAP
• Managing the impact of mental illness in the workplace
• Responding to employee grief and trauma

Accessing EAP

Contact TELUS Health 24 hours per day, 7 days per week to schedule an appointment. Appointments can be made by 
calling 1300 360 364, using the online app or alternatively call the support line for First Nations people on 1800 816 152.

All EAP services are confidential, with the following exceptions:

• consent by the client
• where there is a risk to the safety of the client, or others
• complying with statutory duties (e.g. mandatory reporting)
• complying with a court order or subpoena