Factsheet
Working with people who are escalated
This resource provides MOP(S) Employees with guidance on ow to deescalate conversations with constituants.
Related
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All workers, including parliamentarians and MOP(S) Act employees, have a duty to take reasonable care that their behaviour does not affect their own health and safety, or that of other persons.
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Current MOP(S) Act employees and parliamentarians, and their immediate family and household members, have access to free, professional and confidential counselling through an Employee Assistance Program. If you are not a MOP(S) Act employee or a parliamentarian, you are unable to access this service. Please seek advice from your employer about whether they provide an EAP service.
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All people who work in Commonwealth parliamentary workplaces, past and present, have access to confidential, trauma-informed conflict resolution, support and assistance through the PWSS, 24 hours a day, 7 days a week. MoP(S) Act staff and parliamentarians also have access to an employee assistance provider.