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Course
De-escalating Challenging Conversations training course is run by PWSS Academy. This 1 hour session supports Commonwealth Parliamentary Workplace staff to maintain safe and effective communication during challenging interactions, whether in person, in writing or over the phone. Participants are encouraged to explore their existing strategies and discuss additional techniques that are useful for their specific context.
Course
Office Obligations for Parliamentarians and Authorised Officers course is run by PWSS Academy
Course
Learn how to provide support to adults who may be experiencing a mental health problem or crisis in this PWSS Academy course.
Guide
If you see or hear a serious incident or workplace conflict that amounts to a work health and safety risk in the workplace, or someone tells you about it, the PWSS can give you support and advice on how you should respond.
Guide
MaPS Corporate Responsibility Allowance guideline (CRA)