Resources

This commitment outlines how PWSS fosters safe workplaces under the Work Health and Safety Act 2011.

This outlines the WHS policy written by the Department of Finance Workplace Health Safety and Wellbeing Policy for Members of Parliament (Staff) Act 1984 employees (MOPS staff)

The PWSS Early Intervention policy provides guidance to parliamentarians and MOP(S) Act employees on the early intervention supports that are generally available if an employee sustains a work-related physical or psychological illness or injury. It also includes guidance for employees in deciding whether to disclose a disability.

The Administrative Access policy outlines how clients can request access to their personal information in lieu of FOI. This policy outlines the Administrative Access process, the role of the Privacy Officer and what documents can be released.

The policy sets out the way PWSS manages certain types of complaints and behaviours – particularly complaints that are considered vexatious or frivolous, and unreasonable client conduct.

This policy outlines the integrity of PWSS fair complaints handling processs,

This policy sets out the way PWSS handles complaints recieved by clients. The PWSS will use any feedback to make improvments to the services and may be used to inform the way the PWSS trains its staff, works with other agencies or provides information to clients about the services offered by the PWSS.

This policy outlines the suspension considerations, circumstances for suspending employees, the process to follow, pay entitlements, responsibilities and relevant legislation.

Local Resolution Policy sets out the way PWSS can assist in de-escalation and resolution of a workplace complaint at the earliest opportunity by resolving, explaining, clearing up, mediating or negotiating the matter between the parties, and helping the parties move forward.

This policy outlines the considerations and the process for parliamentarians and authorised officers to follow when terminating the employment of a Members of Parliament (Staff) Act 1984 (MOP(S) Act) employee. It lists the process to follow, what are acceptable grounds for termination, notice period, and what evidence is required to support the grounds for termination, excluding automatic termination of employment under Section 14 of the MOP(S) Act.